FAQ

Aitra Jewels was born from a simple idea: that beautiful jewellery shouldn't cost the earth, literally or ethically.

We work with premium moissanite sourced from certified suppliers we trust. They're the same as mined stone in every way that matters, just without the environmental and ethical baggage.

What we make jewellery for

  • Engagements and proposals
  • Anniversaries and birthdays
  • Gifts for someone you love
  • Treating yourself

Why Premium Moissanite

Premium Moissanites are physically and chemically identical to mined ones. Same brilliance, same hardness, same everything. The difference is in how they're made: no mining, no conflict, less impact on the planet.

How to take care 

Crafted for relentless everyday wear, our jewelry is entirely waterproof, sweatproof, and scratch-resistant. It keeps its breathtaking brilliance forever—no fading, no clouding. No high-maintenance routines required: just a quick rinse with warm soapy water whenever you want to instantly restore its original, blinding sparkle.

About packaging

  • Signature Velvet Box: Every order includes our custom-branded premium velvet jewelry box. 
  • Care Essential: A professional jewelry polishing cloth to keep your stone radiant.

Shipping & Returns

  • 14-Day Guarantee: If you are not completely satisfied, you may request a return or exchange within 14 days of delivery.
  • Hassle-Free Support: To initiate a return, simply contact our support team at aitrajewels@outlook.com.  We will provide you with the most efficient return instructions and return address based on your location.
  • Condition: Items must be unworn, in their original condition, and with all original packaging (including the velvet box and care accessories).

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