Refund policy

Shipping & Returns

We want you to be completely in love with your Aitra Jewels pieces. Because we deliver directly to jewelry lovers worldwide, we strive to make any returns or exchanges as seamless and hassle-free as possible. 

• 14-Day Guarantee: If you are not entirely satisfied with your purchase, you may request a return or exchange within 14 days after receiving the item.
• How to Initiate: Simply contact our support team at aitrajewels@outlook.com. We will provide you with the detailed return instructions and the appropriate return address based on your location.
• Condition: Items must be unworn, in their original condition, and returned with all original packaging (including the velvet box and care accessories).